Help centre
83 articles for the Buildsnapper apps. Search them, or browse by topic.
Evidence at risk on site?
Phone lost or broken, or photos missing? Don't uninstall the app or clear its data.
Keeping your evidence safe
9 articlesRead firstThese protect your evidence.
- I uninstalled and reinstalled the app — can my photos come back?
- I'm upgrading to a new Android phone — how do I keep my photos?
- I'm upgrading to a new iPhone — how do I keep my photos?
- My phone is going in for repair — how do I protect my photos?
- My phone is lost or broken — can I get my photos back?
- My phone's storage is full mid-job — what is safe to clear?
- My photos have disappeared from the app — are they gone?
- What does Buildsnapper back up, and what lives only on my phone?
- Why must I never uninstall Buildsnapper or clear its data?
Taking and managing photos
13 articles- How do I attach supporting PDFs to a plot, and how do I remove one? Read first
- What happens when I delete a photo, a plot or a project? Read first
- 'Interrupted capture found' — recovering a photo the camera lost
- A photo says it cannot be deleted — what does that mean?
- How do I add a photo from my gallery instead of the camera?
- How do I mark a section as Not Applicable, and what does it do?
- How many plots and projects can I run on one phone?
- I put a photo in the wrong section — how do I move it?
- What does the 'project storage limit' message mean?
- What resolution are my photos, and will labels be readable?
- Where can I see examples of the photos assessors expect?
- Which permissions does Buildsnapper need, and how do I fix a denied one?
- Why do my photos need location data, and how do I fix 'no location'?
Reports and sending
10 articles- The send warned me: 'X of Y photos could not be found on this device' Read first
- Can I use slashes and special characters in project and plot names?
- How do I remove an assessor, and what happens to reports I have sent them?
- My assessor hasn't received the report
- Re-sending a report from the Reports page: what it does and does not do
- Sending a report to your assessor, start to finish
- The report won't generate — 'Unable to create the report. It has NOT been sent'
- What actually gets deleted when I delete a report?
- What happens to my reports if I rename a project or plot?
- What is the map page in my report, and why is it sometimes missing?
Account and signing in
9 articles- Can I use Buildsnapper on site with no signal? Read first
- Why was I signed out of the app? Read first
- Changing the email address on your account
- How do I change the name shown on my account and reports?
- How do I restore my subscription on a new phone or after reinstalling?
- I never received my verification email — how do I get another one?
- I've forgotten my password — how do I reset it?
- The app showed the subscription screen after a restart — am I locked out?
- What are the password requirements?
Billing, trials and refunds
10 articles- Do I pay per plot or per report?
- How do I cancel my subscription?
- How do I get a refund on Android?
- How do I get a refund on iPhone?
- How does the free trial work?
- How is a bulk licence purchase billed?
- I cancelled my trial but I have still been charged — what now?
- I've paid, but the app says I'm not subscribed
- It says the payment could not be completed — what now?
- What does Buildsnapper cost?
Your account and data
6 articles- How do I delete my account, and what actually gets deleted? Read first
- Can I get a copy of the data Buildsnapper holds about me?
- How long is archived evidence kept, and how does the Photo Evidence Archive work?
- I deleted my account — can I get it back?
- What happens to reports I've already sent if I delete my account?
- Where are my photos and data actually stored?
For assessors
8 articles- A report I was reviewing has disappeared from the portal — why?
- How do bulk licences and sponsoring client seats work for assessors?
- How do I delete my assessor account?
- How do I receive reports from my builders?
- Opening a report from the link in a builder's email
- The photo download link in my email has expired — how do I get the photos?
- What does the Buildsnapper Assessor app do?
- What is the Buildsnapper Assessor Portal, and how do I claim my account?
The Manager app
5 articlesHow Buildsnapper works
6 articlesPart L and the Future Homes Standard
7 articles- Can my assessor really refuse to issue the EPC until they have photos?
- Is photographic evidence actually required by law?
- Is the Home Energy Model live yet? Which methodology applies?
- What exactly does Appendix B require me to photograph?
- What extra photo evidence does the 2026 Approved Document L add?
- What is the BREL report?
- When does the Future Homes Standard actually apply?
Can't find it?
Ask it in your own words. A computer-written answer from our help articles comes first, and if that doesn't sort it, your question goes to Andrew, who builds Buildsnapper.