I've paid, but the app says I'm not subscribed

A paying customer should never be locked out of Buildsnapper. Here is the quick fix, and what to do if it does not work.

The quick fix

1. Check the store account. The device must be signed in to the same Apple Account or Google account that bought the subscription. This is the usual cause after a new phone, a family device swap, or juggling two accounts.
2. Tap "Restore Purchases" on the subscription screen when the app shows it. That asks the store to re-confirm what you own, and normally clears the paywall on the spot. (There is a companion guide to the same button from the account-access angle: Restore Purchases.)

Why a bad signal will not lock you out

Buildsnapper is built for sites, and site connectivity is what it is. If the app cannot briefly confirm your subscription because of a patchy connection or a store hiccup, it lets you carry on working — verification failures are given a grace period rather than an instant lockout. You should only ever see the subscription screen when there is genuinely something to sort out.

If you are still locked out

If your subscription is active and Restore Purchases has not cleared it, the fault is ours, and we treat it that way. Ask us through the support page, saying which phone you use and what the screen shows.

On site and blocked right now? Use the support page and choose "Evidence at risk on site" so we see the context straight away — we reply within 24 hours.