Changing the email address on your account

There is no change-email option in the app — Settings lets you change your username (the display name on reports) and your password, but the email address itself is changed by support on request. Your email address is the anchor of the account: it is how you sign in, how password resets reach you, and part of the record of who sent which evidence to which assessor — so changes go through a human check rather than a button.

How to request the change

1. Ask us through the support page, ideally giving the address currently on the account as your email. We reply on your ticket page, and only that inbox receives the link to it, so answering us there is itself the proof you own the account.
2. Include: the current account email, the new email address, and a line confirming you want the sign-in address moved.
3. If you no longer have access to the old address (left a company, domain gone), say so in your request — we will verify ownership another way (for example details of your subscription, projects or recent reports). Expect a couple of verification questions; that friction is what stops someone else hijacking your account.
4. We confirm when it is done, and from then on you sign in with the new address. Allow up to one working day.

What changes and what does not

• Unchanged: your projects, plots, photos on the device, report history, assessor list, and your subscription (the subscription is attached to your Apple ID or Google account, not to your email address).
• Changed: the address you sign in with, and where account emails (verification, password resets) go.

Things this is often confused with

• Changing the name on reports: that is the username, and it is self-serve — Settings → Change Username. See changing-your-username.
• Your assessor's email changed: edit the assessor's entry in the Assessors section — that is entirely in your hands and needs no support involvement. Reports you send after the edit go to the new address.
• You typed the wrong email at sign-up and never verified it: do not request a change — nothing of value is on that account yet. Simply sign up again with the correct address.