How do I restore my subscription on a new phone or after reinstalling?

When you would see this

Buildsnapper checks your subscription when you sign in and periodically afterwards. If it cannot find an active subscription for your account, it shows the subscription screen (the screen with the plans and prices). This is normal on a new phone, after signing out and back in, or if a payment renewal is still settling with the store.

A restore never needs the app removed and added again — and removing it would delete any photos not yet sent in a report.

Short network blips do not lock you out: the app deliberately gives paying users a grace window rather than blocking on a failed check. A genuinely locked-out paying customer is a bug we want to hear about.

The restore steps

1. Open Buildsnapper and sign in with your usual email and password.
2. If the app cannot find your subscription, the subscription screen appears automatically.
3. Tap Restore Purchases on that screen.
4. When the restore finds your subscription, the screen closes and the app continues to your projects.

There is no separate restore option inside Settings — the restore button lives on the subscription screen itself.

iOS

The restore runs against the Apple ID this phone is signed into. Two things to check if it does not work:

• You must be signed in (Settings → your name at the top) with the same Apple ID that originally bought the subscription.
• If the restore finds nothing, the subscription screen stays open — it will not close on a restore that recovered nothing, so a screen that stays up means the store account has no active Buildsnapper subscription on it.

You can confirm what Apple thinks you have under Settings → your name → Subscriptions.

Android

The restore runs against the Google account signed into the Play Store on this phone.

• Open the Play Store app, tap your profile picture and check which account is active — it must be the one that bought the subscription.
• You can confirm the subscription under Play Store → profile picture → Payments and subscriptions → Subscriptions.
• If a payment failed at renewal, Google shows it there — fixing the payment method resolves it without touching Buildsnapper.

If restore does not fix it

• Double-check you are signing in to Buildsnapper with the right account — the subscription is attached to your Buildsnapper account, and restoring on the wrong login will not connect the two.
• If you are certain you have paid and the app still shows the subscription screen, contact support with which phone you are on and roughly when you purchased. A paying customer hard-locked out of the app is a defect on our side and we treat it as urgent, especially if you are on site.

A note on billing

All Buildsnapper billing goes through the App Store or Google Play — we never see your card details, and refunds ride the stores' own processes. If your question is about a charge or refund rather than access, contact support and we will point you at the right store flow.