It says the payment could not be completed — what now?

Subscriptions are bought through your app store, so when a payment fails it is Apple or Google declining the charge — the app is only reporting what the store said. The fix is in your store account, and it is usually quick.

On iPhone

1. Open Settings, tap your name at the top, then Payment & Shipping.
2. Check the card or payment method listed — expired cards are the usual culprit. Update or add one.
3. If the App Store shows an unpaid balance or a failed previous purchase, settle that first; the store blocks new charges until it clears.
4. Return to Buildsnapper and try the subscription again.

On Android

1. Open the Play Store, tap your profile picture, then Payments and subscriptions → Payment methods.
2. Update the card or add a working payment method.
3. Check Payments and subscriptions → Budget and order history for a declined or pending charge and resolve it.
4. Return to Buildsnapper and try again.

If the store keeps declining a card that looks fine, the block is sometimes at the bank's end — card providers occasionally flag app-store charges. A quick call to the bank, or trying a different payment method, settles it either way.

If the money was taken but the app says otherwise

Occasionally the charge succeeds and the confirmation back to the app goes astray. Do not pay a second time. Use Restore Purchases in the app — the steps are in restore purchases — and the store re-confirms the subscription it already sold you. If the subscription still shows as inactive, reconnecting a subscription covers the remaining cases.

Still stuck? Ask us through the support page, saying whether you are on iPhone or Android and roughly when you tried to pay. We cannot see or change your card details — no one at Buildsnapper can — but we can check what the store told us and point you at the right fix.