My assessor hasn't received the report

Most "it never arrived" cases are one of three things: the send did not actually complete, the email landed in spam, or the email got lost somewhere neither of you can see — which is exactly what the portal exists to make irrelevant. Take these in order.

1. Confirm the send completed on your phone

The app never fails silently, so start by ruling out an incomplete send:

• Think back to the send: did your email app open, and did you press send in it? Composing the email is the final step. If you used Apple Mail on an iPhone, cancelling counts as not sent and the app tells you. With Gmail, Outlook or another mail app on an iPhone, and on Android, the app can't see whether you pressed send, so check that app's Sent folder for the message.
• Open Reports in the side menu. A report that completed its upload shows "Sent to [assessor name or email]" under its entry. If that label is there, the report was stored on our side and a registered assessor can already see it in the portal — whatever happened to the email.
• If you saw any alert during the send ("Report saved, photos not sent", "Email not sent", "No email app available"), the app told you exactly what did and did not happen — re-send accordingly (see below).

2. Have the assessor check spam — and the exact address

• Ask them to search their spam or junk folder for the project or plot name (the subject is "[project] - [plot] Part L report and photos", or "… Part L report" for a re-send).
• The email comes from your own email address, not from Buildsnapper — tell them whose name to look for.
• Check the assessor's email address in your Assessors list for typos. One wrong character sends every report to nowhere, with no bounce you will ever see. If it was wrong, correct it and re-send.
• The email from Buildsnapper 2.1 or later holds a link rather than the PDF (it attaches the PDF only if the link can't be made), so its size is rarely a problem. Versions before 2.1 attach the PDF, and a report with many photos is a sizeable attachment that some company mail servers reject without telling the sender. If attachments keep failing for one assessor, the portal is the reliable route.
• If the email arrived but the assessor says its link will not open the report, they need to enter the address the email was sent to — see opening a report from its email link. If you have since sent the plot to a different assessor, the first assessor's link has stopped working by design.

3. The portal — the copy that cannot get lost

Every report sent to an assessor's email address is stored against that address, not just fired off as an email. When the assessor claims their free Buildsnapper portal account using that same email address, every report ever sent to them appears there, including the photo archives — nothing is on a link timer and nothing depends on email delivery. (Portal copies stay available for as long as your report and account exist; custody beyond that is the assessor's paid Photo Evidence Archive.) The portal is free for assessors, permanently.

If your assessor does not use the portal yet, this is the moment to point them at it — see the assessor-portal-what-it-is article for what to send them.

Re-sending

• Quick re-send: Reports → find the report → send icon → pick the assessor → Email Report (Email Report PDF before version 2.1). This emails the report again straight away, as it was last sent: nothing is rebuilt and no new photo archive is uploaded (see resending-a-report).
• Full re-send: open the plot and use Send Report/Photos again. This regenerates the PDF from the plot's current state, uploads a fresh photo archive, and updates the portal copy. Use this when the plot has changed since you sent it — or, on a version before 2.1, when the photo link in the original email has expired (those links work for 7 days from the send) and the assessor is not on the portal. A registered assessor never needs the link: the portal serves the files itself and checks their access on every download.

Still nothing?

If the Reports page shows "Sent to", the assessor has checked spam, the address is right, and a re-send still does not land, contact support with the project and plot name and roughly when you sent it — we can see whether the report is stored on our side and help pin down where the email is going.