Why does a plot show no report in Buildsnapper Manager?

The usual answer is simple: no report has been sent for that plot yet. Buildsnapper Manager shows a report against a plot only after the builder has generated the report and sent it — capturing photos, even completing all six Appendix B sections, does not create a report by itself. Progress and reports are different columns for exactly this reason: progress tells you capture is done, the report tells you it has gone to the assessor.

The four causes, most likely first

1. The builder has not sent the report. Section progress (for example "6/6 sections completed") reflects photo capture. The report appears only after the builder taps send and the send succeeds — which needs signal on their phone. Ask the builder whether they sent it and whether the app confirmed success.

1. The report was deleted. If the builder deleted the plot's report, it is withdrawn at once and Manager stops showing it the next time the list loads, as the assessor's view does. A re-send never leaves a plot without a report: Manager shows the new one, and "Sent to" names whoever it went to. A deleted plot or project disappears from Manager altogether. If a report you could open yesterday is gone today, the builder can tell you what changed.

1. "Report status unavailable". This label means the app could not fetch the report information on this refresh — a connection hiccup, not a missing report. Tap Refresh at the top of the Projects page, or try again with better signal. Only that project card is affected.

1. Your email address does not match. You see a project because the builder added your email to the project's manager list. The address must exactly match the one you sign in to Manager with, and your email must be verified. If a whole project or its reports never appear, check with the builder that the address they entered is character-for-character the one you use — see the pairing article.

What Manager access follows

Your report access tracks the builder's live records in real time: you can open exactly what is currently active, nothing that has been replaced or withdrawn. Buildsnapper Manager is an oversight window, not a second archive — if you need a permanent copy of a report as it stands, open it from the report email you were copied in on: the report's page asks for your email address, and Open the report opens the PDF in your browser, where you can save it. The Manager app shows reports but has no download button.