What happens to reports I've already sent if I delete my account?

Reports you have already sent are part of your cloud records — so they follow your account when you delete it. Do not assume your assessor keeps access; tell them before you delete.

What actually happens

• Immediately: your account is deactivated and enters the 30-day recovery window (how deletion works), and your projects and sent reports are marked for deletion. From that moment your assessor can no longer open them in the portal or from your emails' links. If your account is recovered within the 30 days, they come back.
• After 30 days: your cloud records — account, projects, plots, report records and their stored PDFs — are permanently deleted, and there is no recovery.
• What your assessor keeps regardless: anything already in their own hands — any files they downloaded before you deleted your account, and the PDF attached to any email you sent from a version before 2.1.
• The exception — the Photo Evidence Archive: if your assessor has archived a plot's evidence bundle in their paid Photo Evidence Archive, that archived copy is held independently (15 years, tamper-evident storage) and deleting your account does not touch it.

Before you delete: tell your assessor

If a report you sent supports a lodged EPC or a signed BREL report, your assessor may still need that evidence years from now. Before deleting your account, tell them you are about to, so they can:

• download the report PDF and photo archive from their portal or from the report link in your email, and/or
• archive the plot bundle in the Photo Evidence Archive if they want long-term custody.

Once the 30-day window has passed, we cannot bring the reports back for either of you.

If you want specific evidence erased

You still have rights over your personal data, including erasure — they just have to be balanced against any legal basis for retaining compliance evidence (for example, a bundle your assessor has archived). We take that seriously enough not to improvise it: send your request through the support page, we acknowledge within a week, and the request is handled through the proper erasure process, with its audit trail, rather than by hand. We will tell you plainly what can be erased and what must be retained, and why.