How is a bulk licence purchase billed?

Bulk licence purchases are billed once, by card, at the moment of purchase on the Assessor Portal — they are not subscriptions and nothing about them renews. This makes portal purchases fundamentally different from the app-store subscriptions individual builders take out, and the store refund and cancellation articles do not apply to them.

How the payment works

• Checkout is a card payment in pounds sterling, processed by Stripe on the portal's credits page. An invoice is issued for every purchase, so you have paperwork for the books.
• The price is checked server-side: your quantity tier's per-licence rate times the quantity, exactly as shown on the credits page. A payment that does not match the expected amount is not fulfilled.
• Credits appear immediately on your portal balance once payment confirms — annual and monthly builder credits, and manager credits, are tracked separately.
• There is no auto-renewal, no stored mandate, and no recurring charge. When credits run out, you buy more if you want more.

What your clients are (not) charged

A licence you assign gives the client their access period directly — the client pays nothing, has no store subscription, and will not be charged when the period ends. If they want to continue after your licence period expires, either assign another credit or let them subscribe themselves through their app store.

Refunds and clawbacks

• Unused credits: ask us through the support page, giving your portal account email address. We reply on your ticket page, and only that inbox receives the link to it, so answering us there confirms it is you. We can refund via the original Stripe payment; refunded credits are removed from your balance.
• Assignments revoked within 7 days of assigning return the credit to your balance rather than money to your card — the credit is reusable on another client. After 7 days an assignment can't be revoked.
• If a card payment is later reversed or disputed, the credits it bought are clawed back automatically, including from your balance if they have not been spent.

One thing to keep straight

If you also hold a personal Buildsnapper subscription through the App Store or Google Play, that is a separate arrangement billed by the store — cancelling one has no effect on the other.