I've forgotten my password — how do I reset it?

Resetting a forgotten password

1. Open Buildsnapper. On the welcome screen, tap Forgotten your password?.
2. Enter the email address you signed up with and tap Send reset link.
3. You will see: "If an account exists with this email, a password reset link has been sent. Please check your inbox."
4. Open the email, follow the link, choose a new password, then return to the app and log in.

The new password must meet the app's requirements — at least 8 characters with an uppercase letter, a lowercase letter, a number and a symbol (see the password requirements article).

Why the message is always the same

The app deliberately shows the identical message whether or not an account exists for the address you typed. This stops anyone using the reset screen to probe which email addresses have Buildsnapper accounts. The practical consequence for you: a confirmation message does not prove the address was right. If no email arrives:

• Check your spam or junk folder first.
• Check you typed the exact address you signed up with — a different spelling or an old work address gets the same on-screen message but no email.
• Give it a few minutes; delivery can occasionally lag.

Changing a password you still know

If you are already logged in and just want a new password:

1. Open the menu and go to Settings.
2. Tap Change Password.
3. Enter your current password, then the new password twice, and tap Update Password.

The app re-checks your current password before accepting the change, so have it to hand. You will see "Password updated" when it has gone through.

Still locked out

If the reset email never arrives at the correct, registered address, ask us through the support page, giving that address as your email, and we will investigate. We reply on your ticket page, and only that inbox receives the link to it, so answering us there is itself the proof you own the account. Never create a second account to get around a login problem — your projects and reports are attached to the original account.