How do I delete my account, and what actually gets deleted?

You delete your account from inside Buildsnapper: Settings → Account Management → Delete Account, confirm, then enter your password when prompted — deletion is deliberately gated behind a fresh password check so a borrowed or unlocked phone cannot destroy an account. You need to be online — the deactivation has to reach our servers to take effect properly.

What happens, exactly

• Immediately: your cloud records — account, projects, plots and report records — are deactivated and you are signed out.
• For 30 days: everything sits in a recovery window, measured on our servers (your phone's clock cannot shorten it). If you change your mind, ask us through the support page within this period and we can restore the account — see recovering a deleted account.
• After 30 days: the cloud records are permanently and irreversibly deleted.

What is not deleted

The photographs on your phone. Account deletion removes cloud records; it does not touch the evidence photos stored on the device or the geotagged copies in your phone's gallery. If you truly want those gone as well, that is a separate, deliberate step you take on the phone itself — and before you do, be certain no plot still needs them, because for anything unsent they are the only copies in existence.

Reports you have already sent to an assessor are handled differently again — see what happens to sent reports.

Before you delete: is something broken?

Account deletion is never a troubleshooting step. If photos look missing, a report will not send, or the app is misbehaving, do not delete your account, do not uninstall or reinstall the app, and do not clear the app's data or storage — your evidence lives on the device, and those actions can destroy the only copy of it. Change nothing, and contact support (choosing "Evidence at risk on site" if you are on site and it is urgent). An unresolved problem is recoverable; deleted evidence is not. The full evidence-safety rule is in never uninstall the app.