How do I get a refund on iPhone?

Refunds for iPhone and iPad purchases go through Apple — all iOS billing runs on Apple's system, so Apple takes the decision, not us.

The steps

1. Go to reportaproblem.apple.com in any browser.
2. Sign in with the Apple Account that paid for the subscription.
3. Choose "I'd like to" → "Request a refund", pick the reason, and select the Buildsnapper charge.
4. Submit. Apple usually decides within 48 hours, and the refund shows on your statement a few days after approval.

Plain honesty about the mechanics: we never see your card details, and Apple does not give developers a button to refund App Store payments — so "email the developer" genuinely cannot move an iOS refund along. The link above is the whole route.

If Apple says no, or you are stuck

Tell us what happened through the support page. We cannot override Apple's decision, but where the situation deserves it we can put free months on your subscription directly — which often puts things right in practice.

Two related guides: cancelling a subscription (stops future charges; a refund only deals with past ones) and how the trial works.