How do I get a refund on Android?

On Android there are two routes, and between them they cover every case.

Route 1 — Google's own flow (recent charges)

1. Go to play.google.com/store/account (or open the Play Store app → your profile picture → Payments and subscriptions).
2. Open Order history and find the Buildsnapper charge.
3. Choose Request a refund, pick the reason, submit.

Google handles recent charges directly through this flow, typically within a day or two.

Route 2 — ask us (older charges)

Unlike Apple, Google lets us refund our own customers. If the charge is outside Google's self-serve window, ask us through the support page with the email address on your account and roughly when you were charged, and we will sort it from our side.

We take a reasonable view. In particular:

• Forgot to cancel the trial? Say so — no interrogation.
• Bought it and it turned out not to fit how you work? We would rather refund you than have you pay for the wrong tool.

To stop future charges as well, cancel the subscription — steps in how do I cancel. A refund on its own does not cancel anything.