How does the free trial work?

Billing, trials and refunds · 1 min read

The trial is 14 days, free, on both the monthly and the annual plan.

How it runs

  1. Start the subscription in the app; your app store confirms the trial.
  2. For 14 days you have the full product — capture, reports, sending. Nothing is held back.
  3. When the trial ends, the store bills the plan you chose (£7.99/month or £79.99/year for Buildsnapper; £39.99/year for Buildsnapper Manager).
  4. Cancel before the 14 days are up and you are not charged. The steps are in how do I cancel — it takes about a minute in your store settings.

Things worth knowing

  • Your evidence is yours regardless. Photos taken during a trial live on your device, exactly as they do for subscribers. Letting a trial lapse never deletes anything; subscribe again and you carry on where you left off.
  • Forgot to cancel? It happens. Use the refund route for your platform — iPhone or Android — and say so plainly. We take a reasonable view.

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