A report I was reviewing has disappeared from the portal — why?

A report disappears from your portal and app view for exactly one reason: it is no longer the plot's active report. That happens when the builder sends the plot's report to a different recipient (your copy is superseded) or deletes the report, plot or project (your copy is revoked with it). Current versions of the builder's app ask before a send takes a report from you ("Replace the report sent to …?"), so it is a deliberate step on their side.

The rule

Each plot has one active report — the most recent one the builder sent. Sending a new report for a plot supersedes every other report for that plot at the same moment, atomically:

• Superseding is immediate revocation. The instant a builder sends the plot's report to another assessor, your copy stops being served. The portal listing hides it, the download routes refuse it, the assessor app shows "This report is no longer available.", and the link in the builder's email shows "This report link isn't working".
• There is no grace period and no archive view. A superseded report is not marked as old — it is gone from your view. This is deliberate: a superseded report is a report the builder has replaced, and the one thing that must never happen is a replaced report being reviewed or lodged as if it were current.
• The builder keeps their copy. The generated PDF remains on the builder's device and in their own reports list, so the paper trail exists — it is the distribution that is revoked, not the record.

What it looks like from your side

If a builder deleted a plot or project by mistake and support restores it within 30 days, its report comes back to your list and the email's link works again. A report the builder deleted on its own stays deleted.

What to do

If a report you were mid-review on has vanished, contact the builder — it means they replaced or withdrew it, and they may simply need to re-send it to you. If the builder believes they did not change anything, ask them to check their reports list in the app, then contact us through the support page with the project and plot name if it still looks wrong.

If you need long-term custody of evidence independent of the builder's actions, that is what the Photo Evidence Archive is for — an archived bundle you hold is unaffected by later supersede or delete actions on the live report.