I deleted my account — can I get it back?

Yes, if you are within 30 days of deleting it. Recovery is handled by us rather than being self-serve, so the route is one request through the support page.

How to ask

Ask us through the support page, giving the email address the account was registered with, and say you want the account recovered. We reply on your ticket page, and only that inbox receives the link to it, so answering us there confirms it is you. We acknowledge account and data requests within a week, and in practice a recovery is usually actioned much sooner. Once restored, sign back in with your usual credentials.

What comes back

• Your account, projects, plots and report records — the cloud side, exactly as it stood when you deleted.
• The photographs on your phone were never deleted by account deletion in the first place, so if the app is still installed with its data intact, your local evidence is where you left it and lines back up with the recovered account.

The hard edge

The 30-day window is measured server-side from the moment of deletion. When it closes, deletion becomes permanent: the records are gone, and nobody — including us — can bring them back. If you are near the edge of the window, send your request first and sort the details after.