Why don't my photos appear on my other phone or tablet?

Straight answer: Buildsnapper deliberately does not sync photographs between devices. Photos stay on the device that captured them so there is never a question about where evidence came from — that is the design, not a gap.

What you see on a second device

Sign in on another phone or tablet and you will see your account and your project and plot records — the cloud holds those. What you will not see are the photographs: those live only on the device that took them (where things are stored). An empty-looking plot on a new device does not mean the evidence is lost — it means the evidence is on the other phone, exactly where it was captured.

What is available beyond the capturing device

• Reports you have sent. Your assessor has them (in their assessor account too, if they have one), and managers added to the project can see them too. A sent report is safe beyond your device.
• Progress. Plot progress and structure sync as records, which is how Buildsnapper Manager's dashboard works.

Two important consequences

• Changing phones must be done properly. Moving to a new device without carrying the evidence across can strand or destroy the only copies of unsent photos. Before switching, follow the migration guide for your platform — new iPhone or new Android — and if you are mid-switch and unsure, stop and ask us through the support page before doing anything to the old phone.
• If single-device evidence does not fit how you work, we would rather say so plainly than have you discover it later: Buildsnapper is built for evidence attribution first. If that means it is not the right tool for you, the refund routes are in the billing guides for iPhone and Android.