What does the 'project storage limit' message mean?

What you might see

Two variants of the same message:

• "This project is close to its secure storage limit. Your changes are still being saved…" — an early warning. Everything is still working; the project is approaching the ceiling.
• "Your latest change could not be saved online because this project has reached its secure storage limit. Photos remain safely stored on this device and nothing has been lost." — the ceiling has been hit: the latest change could not be recorded online.

Both end the same way: please contact support before adding more photos to this project. That line is genuine, not boilerplate — support intervention is the fix.

What is actually happening

Projects created before version 2.0 keep one online record containing all their plots and photo details (locations, dates, descriptions — not the images themselves; those live on your phone). Projects created since keep each plot in its own record, which comes nowhere near the ceiling. That record has a fixed size ceiling. A project with very many plots, or plots with a great many photos, can grow its record to the point where new entries no longer fit.

Two reassurances, both true:

1. No photo has been lost. The photo file was saved to your device before the online save was attempted, and it also has its gallery backup. What failed is the bookkeeping entry, not the evidence.
2. The failed entry is not thrown away. The app queues the record on your device and retries. Retries will keep hitting the same ceiling until the project is restructured — which is exactly why the message says to contact support rather than "try again later".

What to do

1. Stop adding photos to this project for the moment — each addition after the hard message is another queued entry waiting on the fix.
2. Do not delete photos, plots or the project to "make space". Deleting evidence to work around a bookkeeping limit is exactly backwards, and it is unnecessary.
3. Ask us through the support page with the project name and roughly how many plots and photos it has. We resolve it from our side — typically by restructuring how the project's record is stored — and your queued entries then sync normally.
4. If a report deadline is imminent for a plot in this project, say so and choose "Evidence at risk on site" — sending an affected plot's report may still work fine and we will prioritise accordingly.

Avoiding it on future projects

Projects you create now keep each plot in its own record, so this message belongs to older projects. If an older project is close to the ceiling, start its next phase as a new project (Phase 1, Phase 2…): it costs nothing, and projects are unlimited.