How do I delete my assessor account?

Delete your assessor account in the Buildsnapper Assessor mobile app: Settings → Account Management → Delete Account. If you only use the web portal and do not have the app installed, ask us through the support page, giving your account's email address, and we will process the deletion for you — the portal itself has no self-serve delete button. We reply on your ticket page, and only that inbox receives the link to it, so answering us there confirms it is you.

What deletion does

• Removes your account record and terms-acceptance record, and deletes the sign-in itself.
• It is immediate and permanent. Unlike builder accounts, assessor accounts have no 30-day recovery window. The difference is deliberate: a builder account anchors irreplaceable photographic evidence, so it soft-deletes with a recovery period; an assessor account holds no evidence of yours in the cloud beyond the account details themselves, so there is nothing to stage a recovery around.
• You lose access to every report builders have sent you, in the app and the portal.

What deletion does not do

• It does not delete the reports. Reports are the builders' records — their evidence trail survives your account. They simply stop being reachable by you.
• It does not delete archived evidence bundles. Anything you placed in the Photo Evidence Archive is retained for its full paid term even after account closure — mandated evidence cannot be erased on a whim, and the archive terms commit to that. A portable export of paid bundles is made available on closure; take it before you delete if you want your own copy in hand.
• It does not touch client licences already assigned. Clients keep the access period they were granted.

Before you delete

1. Download anything you still need — report PDFs and photo ZIPs stop being available in the app and the portal the moment the account goes (a report's email link still opens its page while that report is current).
2. If you hold archived evidence bundles or unused licence credits, ask us through the support page first so we can arrange the evidence export and deal with the credits.
3. If what you actually want is a copy of your personal data rather than deletion, that is a data export request — see the linked article.