Can I get a copy of the data Buildsnapper holds about me?

Yes — this is a subject access request under UK GDPR, and we handle it as one.

How to ask

The quickest way is to ask us through the support page for a copy of your data, giving the email address on your account. That is all that is needed to start it. We reply on your ticket page, and only that inbox receives the link to it, so answering us there confirms it is you. If you give a different address, or make the request another way, we will need to verify it is really you before anything is assembled — expect us to check.

Timescales

• Acknowledged within a week.
• Delivered within one month of the request, as UK GDPR requires. Most exports go out well inside that.

What the export contains

• Your account details as we hold them.
• Your project and plot records — names, structure, progress and photo records (the descriptive records of your photos, not the image files, which are on your device and already in your possession).
• Report records, and copies of report documents we hold for anything you have sent.

For the full picture of which data lives on your device and which lives with us, see where things are stored.

One process note: we deliver exports through a proper channel rather than assembling personal data loosely in an email thread — we will tell you exactly how yours will arrive when we acknowledge it.